Frequently Asked Questions - Vendors

If you can’t find the answer you’re looking for on this page please message our Facebook Page

No telephone support is available for visitors however the venue or event organiser should be happy to help.


Registration is free of charge.

Whilst vending at a venue or event you will require a license for each terminal or screen you wish to use. Some venues and events will provide a license code which you can input to your unique vendor Cashless Guru portal and no charge will be payable.

Click here to be taken to the vendor registration page. It is a short form which will only take a minute to complete.

No, our service is entirely web based and no app is required. We have found that visitors do not wish to install applications as they already have a web browser perfectly capable of accessing our services. An app will however be introduced in future for those who prefer an app based experience.

Product Management

Our products management section contains two primary elements – products, and product categories.

Product Categories are used to group products of a similar type together, they are also used to control what products are available from which service – for example, you could have different categories available for table service than you do for counter service.

A product category enables you to group products together.

Product categories can also be used to control what is shown to your visitors – for example, you may wish to only offer hot food to those ordering for Table Service.

Login to your Cashless Guru Vendor Portal and head to the products section, here you will find an option to add a product.

Yes, you can add a product to more than one category by heading to either the product or the category on your Cashless Guru Vendor Portal.

Login to your Cashless Guru Vendor Portal and head to the products section.

Once here you can either navigate to a product or a category, viewing a product will have an option to remove the category, and viewing the category will have an option to remove products.

You can change prices from either the category view, products view or by viewing a specific product.

It can take up to 10 minutes for prices to update on the live menu.

This feature will be available soon.

Yes, you can see all orders which included a given product by viewing the product statistics page.

Yes, products can have options which can be used to reduce the number of products shown.

Some venues prefer to list each item individually and not use product options which gives greater statistical information at present.

Receiving Orders

You can use a laptop to receive orders, an Internet connection is necessary.

You can also use a Raspberry Pi and touch screen to receive and process orders on a Do It Yourself basis. More information is available here.

We have order processor terminals available for hire for temporary events.

Yes, you can issue refunds to customers using your Cashless Guru Vendor Portal. Funds will be returned to their Cashless Guru wallet and a record of the refund will be kept.

Yes it is possible to receive orders on your phone however it is not the smoothest of user experiences and we would recommend either using a laptop or an order processing terminal.

You can specify the number of tables you have in the ordering settings section using your Cashless Guru Vendor Portal.

It can take up to 10 minutes for changes to reflect on the ordering service.

We provide PDF documents containing your unique vendor QR code which takes visitors directly to your Cashless Guru ordering page and instructions on how to order are included.

You can also download the QR code on its’ own if you wish to make your own instructions.


Visitors will register for a Cashless Guru account and perform a top-up. The money will remain in their Cashless Guru Wallet until it is spent at a vendor, venue or event.

Money is transferred to vendors using Stripe as soon as an order is placed.

You will need to create a Stripe Express account which you can do via your Cashless Guru Vendor Portal. Head to the stripe section and you will be guided through the process.

You will need to login directly to stripe to check your Stripe balance. A balance is also shown on your Cashless Guru Vendor Portal.

You should consult the Stripe terms and conditions – usually it is 3 days.

Upon registering your Stripe account you will be asked to input a sort code and account number. Money will be sent to this account.

1.9% of the overall transaction value will be taken. For a £10 transaction this will be £0.19.


If you have concerns regarding a venue or event you attended as a vendor and feel this should be shared with us please get in touch with and your complaint will be logged.

No. It is not possible for venues or events to view your order history.

No, all order information is anonymous. Venues and events can only see orders which were placed at service areas which they are operating.